Frequently Asked Questions
Shopping
Cozyebooks is a worldwide business and as such the delivery company will vary, depending on delivery address and if the service chosen is free or paid for. All free delivery orders in the UK will be shipped using Royal Mail. All free delivery orders in the USA will be delivered using the United States Postal Service. The paid for delivery for international orders will vary by country and delivery destination.
We have a free delivery option for most of our storefront destinations. International shipping costs are priced per item in your order and vary by shipping country, please enter your address at checkout to find out exact costs. For more information please see the Shipping Information page.
While we do try to keep orders together, our stock is growing, so your items may be fulfilled from different warehouses to help ensure the quickest possible delivery. Your order may therefore be split into multiple packages.
Orders can come with tracking provided, but only for specific destinations.
During checkout you will be offered shipping options based on the destination. For our storefront destinations, free shipping is always offered. If there are no other options for your chosen destination, then we are currently unable to offer them, though work is underway to improve our tracking services.
If your order has tracking, it is likely you will receive notifications from our delivery service provider (For example: Royal Mail for UK Customers).
You can change your address at any time during the Checkout Process. However, because we process requests very quickly once your order’s been placed, it may no longer be possible to change the delivery address. If you have made a mistake with your order, please get in touch as soon as possible and we will try and resolve any issues. Our friendly bot Watson (in the bottom right corner of this page) will also be able to fast-track this message to our team for you.
Our Stock
We source much of our stock from charity shops, buying the titles they either don’t want or haven’t got space for.
This prevents the charity from having to pay to destroy the books, and also means that when you buy books from us you’re helping to support good causes – a great win-win!
We also buy books via a website called Ziffit that’s managed by our company group. It’s a free service currently available in the UK and USA that people can use to value and sell the books they no longer need.
Other sources we use to find our wonderful pre-loved books include libraries and book banks.
If a book doesn’t meet our high standards it’s sent for recycling. No book is wasted.
The product pages provide all the information needed for the product you’re looking at, including the price, the number of copies we currently have in stock and a summary that might help you decide.
If something catches your eye but you would like to save it for later, there’s also an option to add the item to your wishlist. Just click on the little heart next to the cart button!
While we do try to keep orders together, our stock is growing, so your items may be fulfilled from different warehouses to help ensure the quickest possible delivery. Your order may therefore be split into multiple packages.
A full explanation of the conditions in which we sell our stock can be found on the Condition Guide page here.
The images on our website ‘are for illustrative purposes only, actual binding, cover or edition may vary’, as stated in each item’s product description. If you would like to find out more, our friendly bot Watson (in the bottom right corner of this page), is happy to help.
Payment
We accept payments by PayPal and by all major credit and debit cards (excluding American Express). Provided you have a compatible device or browser we are also able to take payment using Apple Pay or Google Pay.
We can only cancel an order if it hasn’t yet been processed by our picking and packing department. Usually products are processed within a matter of hours, so this limits our ability to cancel an order before this time. If you have made a mistake with your order, please get in touch as soon as possible and we will try and resolve any issues. Our friendly help bot Watson (in the bottom right corner of this page) will also be able to fast-track this message to our team for you.
We are happy to refund a product if it is defective, or within 30 days of purchase upon the return of your product. If you return a product to us and request a refund due to an error on our part we will be happy to pay for the postage cost to return it to us.
Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution. Here you can find a copy of our full Condition Guidelines.
If you have an issue with your order, please consider utilising our help bot, Watson, or contacting a member of our customer service team directly using the ‘Contact Us’ form. They’re more than happy to help!